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Frequently Asked Questions
» Public Courses» In-House Courses» Accounts
Public Courses
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- Are there exams?
There are exams on some of our accredited courses; however the majority of our accredited courses are assignment based. There are no exams on non-accredited courses.
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- Where are courses held?
Courses are held throughout Ireland. Further information regarding venues can be found here. When you have booked a course, information regarding the venue will be included in the ‘Receipt of Booking’ email which you will receive
- Are course venues wheelchair accessible?
All venues are wheelchair accessible. However, some rooms in particular venues may have steps. If you are attending a course and have specific accessibility requirements, please advise us in advance and we will be happy to ensure that the course is held in a suitable room.
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- What times do courses start/finish?
Courses generally run from 9.00am to 5.00pm. However some of our courses will run longer, all times are included on the ‘Receipt of Booking’ emai
- Do SQT book accommodation?
We do not book delegate accommodation, however we do have special rates with hotels. We will include details plus hotel contact information on your ‘Receipt of Booking’ email. When you contact the hotel to make a booking just advise them that you are attending an SQT courses to avail of the special rate. Please note that from time to time the hotel may have special offers available on their website
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- Is lunch provided?
Lunch and Morning/Afternoon Break refreshments are provided by SQT. Should you have any special dietary requirements, please let us know
- Are bookings transferable?
A substitution can be made up until the day of the course. Where a course had specific entry requirements, the substitute will need to be approved.
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- How do I cancel a course booking?
Please phone us on 061 339040 with the details of your booking and we can organise to cancel your course place. Please keep the following SQT Terms and Conditions in mind:
Course Cancellations
Notice outside 15 working days incur no penalty
Notice of 10 to 15 working days incur 50% fee
Notice within 10 working days incur 100% fee
Course Postponement
Notice outside 15 working days incur no penalty
Notice of 10 to 15 working days incur 25% fee
Notice within 10 working days incur 100% fee
- Will I receive a Certificate?
All delegates with full attendance will receive an SQT Certificate of Attendance. Delegates on accredited courses will also receive a further Certificate from the accrediting body on successful completion of the course.
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- How can I get a replacement cert?
SQT can reissue your Certificate of Attendance. Please call or email us with the name and date of the course you attended and also the address which you require the Certificate to be issued to. A fee of €25 applies. Should you require a replacement certificate for an Accredited course, further charges may apply, please contact SQT for further information
- How can I book a course?
Go to the course you require on this website, click 'book' beside the required date and complete the booking form. Alternatively, contact SQT on 061 339040
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- What is the National Framework of Qualifications?
The National Framework of Qualifications (NFQ) is the single structure for recognising all education and training in Ireland. It provides a way to compare qualifications, and to ensure that they are quality assured and recognised at home and abroad. It is a system of 10 levels. Each level is based on nationally agreed standards of knowledge, skill and competence i.e., what an individual is expected to know, understand and be able to do following successful completion of a process of learning.
There are 4 different award types;
Major are the main class of award made at a level
Minor provide recognition for learners who achieve a range of learning outcomes but not the specific combination of learning outcomes required for a major award
Special Purpose are made for very specific purposes, and
Supplemental are for learning which is additional to a previous award
The following website http://www.nfq.ie/nfq/en/learner.html gives you more detail on the National Framework of Qualifications from a learner's perspective.
The following document is a guide to comparing qualifications in Ireland and the UK and how the Irish and UK frameworks compare with Europe. http://www.qualificationsrecognition.ie/documents/CrossBoundaries_002.pdf
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In-House Courses
All Public courses and Customised versions of these can be delivered on an In-House basis
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- What are the equipment and room requirements to carry out an In-House course?
The typical requirements are:
Equipment: Screen, Flipchart, Markers, Extension Lead (Tutor will generally bring their own laptop and projection system)
Training Room: U-Shaped style for delegates, top table for tutor and side table for tutor notes. We would advise that training rooms should be spacious and ideally have natural light and air-conditioning.
- Can courses be tailored to suit my organisation’s needs?
Yes, most of our courses can be tailored to suit your organisation’s needs. For example, should your course include a practical audit, this can be carried out on a process of your choice and we can include your organisation’s documentation as part of the training. However, Accredited courses cannot be altered outside the rules of Accreditation.
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- How much does it cost to run a course In-House?
In-House courses are priced per course rather than per delegate. The cost depends on the course type, accreditation and the course length. Contact us to discuss your requirements and we will email you a proposal outlining pricing.
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- What is the National Framework of Qualifications?
The National Framework of Qualifications (NFQ) is the single structure for recognising all education and training in Ireland. It provides a way to compare qualifications, and to ensure that they are quality assured and recognised at home and abroad. It is a system of 10 levels. Each level is based on nationally agreed standards of knowledge, skill and competence i.e., what an individual is expected to know, understand and be able to do following successful completion of a process of learning.
There are 4 different award types;
Major are the main class of award made at a level
Minor provide recognition for learners who achieve a range of learning outcomes but not the specific combination of learning outcomes required for a major award
Special Purpose are made for very specific purposes, and
Supplemental are for learning which is additional to a previous award
The following website http://www.nfq.ie/nfq/en/learner.html gives you more detail on the National Framework of Qualifications from a learner's perspective.
The following document is a guide to comparing qualifications in Ireland and the UK and how the Irish and UK frameworks compare with Europe. http://www.qualificationsrecognition.ie/documents/CrossBoundaries_002.pdf
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Accounts
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- When is my course fee payable?
Full payment to be made at least two weeks prior to course commencement.
- How can I pay my Course Fee?
Payment can be made by cheque (made payable to SQT Training Ltd), bank transfer or by Credit Card/Laser Card. For security purposes we do not accept credit/laser card details by email/web. We will contact you by telephone for your card details which will be destroyed once the payment has been processed.
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- What happens if I have to cancel my place on a Public course?
A substitution can be made up until the day of the course. (Where a course has specific entry requirements, the substitute will need to be approved). In the event of cancellation or postponement, the following fees will apply;
Course Cancellations
Notice outside 15 working days incur no penalty
Notice of 10 to 15 working days incur 50% fee
Notice within 10 working days incur 100% fee
Course Postponement
Notice outside 15 working days incur no penalty
Notice of 10 to 15 working days incur 25% fee
Notice within 10 working days incur 100% fee
- What happens if the course I am scheduled to attend is cancelled?
SQT Training Ltd. reserves the right to cancel a course should there be insufficient demand. In the event that you have paid for a course which is subsequently cancelled a full refund will be given or your payment can be transferred to another SQT course. We will contact you to check your preference.
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- What is included in the Public Course Fee?
All course documentation, lunch and refreshments are included in the public course fee. If you require accommodation please book directly with the hotel. Hotels we use have a rate for SQT delegates. We advise you to book early and to indicate that you are attending this course in order to avail of this rate. In some cases, discounted web rates may also be available
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